Returns & Exchanges

At Chef Preserve, we stand behind the quality of our artisanal pantry goods and offer a 30-day satisfaction guarantee. Due to the perishable nature of food items, we provide replacements or refunds for any products that arrive damaged or do not meet our premium quality standards.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and its packaging, especially if there is visible damage or a quality concern that occurred during transit.

• 2.
  Contact Our Kitchen

  Email our support team at [email protected] with your order number and the photos attached within 7 days of delivery.

• 3.
  Verification Process

  Our quality assurance team will review your request within 48 hours to determine if a return shipment is required or if a direct refund can be issued.

• 4.
  Resolution

  Once approved, we will ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.